Terms & Condition

Effective Date: October 9, 2024

These Terms and Conditions (“Terms”) set forth the legal agreements governing your access and use of Cleiry, a cloud-based artificial intelligence chatbot service offered by CLLOH Pte. Ltd. (“we”, “us”, or “our”). By using or accessing Cleiry in any capacity, you acknowledge and agree to comply with these Terms. It is essential that you read these Terms carefully, as they explain your rights and responsibilities when interacting with Cleiry, and establish the framework for our relationship with you.

1. Service Overview

Cleiry offers an AI-driven chatbot service that is designed to assist businesses and individuals in areas such as customer service, sales, and user engagement. Cleiry’s chatbot responds to queries based on user input, prior conversation history, and contextual cues. The chatbot utilizes natural language processing to provide accurate and relevant responses, with the primary aim of streamlining interactions between users and businesses. While Cleiry offers an intuitive, easy-to-use platform for engaging with AI technology, the chatbot’s performance is based on the model chosen, user-provided data, and the context of the conversation.

2. Eligibility

There are no stringent age or regional restrictions imposed for the use of Cleiry. This means that users of varying backgrounds and locations are welcome to interact with the platform. While Cleiry is designed for users of all ages, it is advisable for parents and guardians to monitor younger users’ interactions to ensure responsible use. We encourage all users to engage with the chatbot in a manner that respects these Terms and fosters a constructive environment.

3. User Responsibilities

When you engage with Cleiry, you are expected to use the service for its intended purpose, which includes responsibly interacting with the chatbot to seek information, assistance, or support in good faith. You are not permitted to misuse the service or attempt to manipulate the chatbot for unintended purposes. If you provide false or intentionally misleading information, it is likely that Cleiry will generate incorrect or irrelevant responses based on that input. This can disrupt the functionality of the service and may result in inaccurate outputs, for which you will bear the responsibility. You are expected to maintain the integrity of the service by providing accurate and relevant information, ensuring a smooth and meaningful user experience for yourself and others.

4. Account Registration

While Cleiry does not require mandatory registration for basic use, creating an account can offer access to additional features and personalized interactions. If you wish to take advantage of these extended services, you will need to contact [email protected] to activate your account. Once your account is active, it will be tied to the personal information provided during registration. If, at any time, you decide that you no longer wish to use Cleiry or cannot meet your payment obligations, your account may be terminated or suspended. Similarly, if you want to terminate your account voluntarily, you can do so by reaching out to us at [email protected], and we will assist you in the termination process. Upon account termination, all access to Cleiry’s features will be discontinued.

5. Intellectual Property

All content, services, and intellectual property related to Cleiry, including but not limited to software, algorithms, data, text, graphics, and trademarks, are owned and controlled by CLLOH Pte. Ltd. The ownership of these assets remains with us, and using Cleiry does not grant you any rights or licenses to the platform’s intellectual property. You are prohibited from using Cleiry’s content, brand, logo, or trademarks for any purpose unless explicitly authorized in writing by CLLOH Pte. Ltd. Any unauthorized use of our brand, logo, or trademarks constitutes a violation of our intellectual property rights and may lead to legal action. If you wish to use our intellectual property, you must first obtain prior written consent.

6. Payments

The use of Cleiry may be subject to fees, which depend on the specific agreement between the user and Cleiry. Payment terms vary and are determined based on the scope of the services you choose to utilize. All users are required to fulfill their payment obligations as specified in the agreement. Failure to meet these obligations may result in account suspension or termination. Any discussions around fees or payment terms should be directed to us, and users are encouraged to review their agreement carefully before committing to any financial terms.

7. Liability and Disclaimers

Cleiry’s performance is influenced by various factors, including the chatbot model used, the sources of information provided, and the instructions given by users. We make every effort to ensure that Cleiry delivers accurate responses; however, we do not guarantee absolute accuracy in every instance. We provide the service as-is, and while we strive to maintain optimal performance, there may be occasions where errors or inaccuracies occur. In such cases, we will do our best to assist you in resolving any issues, and we have backup systems in place to safeguard user data. That said, CLLOH Pte. Ltd. is not liable for damages arising from the use of Cleiry, except in cases of gross negligence or willful misconduct on our part. While we monitor Cleiry’s availability and functionality closely, we do not provide a guarantee of uninterrupted service or completely error-free performance.

8. User Data and Privacy

User data is managed in accordance with our Privacy Policy, which details how we handle, store, and protect personal information. Users are encouraged to familiarize themselves with the Privacy Policy to understand their rights and the measures we take to ensure their privacy. When using Cleiry, users should exercise caution and avoid sharing personal identity details unless they feel comfortable doing so. We are committed to handling user data responsibly and transparently, ensuring that your privacy is protected while using our services.

9. Termination

Cleiry reserves the right to terminate or restrict access to the service if there is evidence of misuse or violation of these Terms. This includes cases where the chatbot is used for unintended purposes, or where user behavior violates the ethical guidelines we have established for engaging with Cleiry. In addition, users have the option to terminate their own access to Cleiry at any time by contacting us at [email protected]. Once your account is terminated, you will no longer be able to access the chatbot, and any ongoing interactions or services will be discontinued immediately.

10. Governing Law and Jurisdiction

These Terms and your use of Cleiry are governed by the laws of the United States, which is where our servers are hosted. Any disputes or legal claims arising out of or relating to these Terms will be subject to the jurisdiction of the courts in Singapore. By agreeing to these Terms, you accept that any legal proceedings involving Cleiry or CLLOH Pte. Ltd. will be resolved in the courts of Singapore, and you consent to the jurisdiction of these courts.

11. Modifications to the Terms

We reserve the right to update or amend these Terms from time to time. Any significant changes to the Terms will be posted on our website at https://cleiry.com, and users will be notified of these updates. It is the responsibility of users to review the Terms periodically to ensure continued compliance and awareness of any modifications. By continuing to use Cleiry after changes have been made, you agree to the updated Terms. If you do not accept the revised Terms, you should contact us to terminate your use of the service.

At present, Cleiry does not integrate with third-party services or provide links to external platforms. As such, users are not subject to any third-party terms or conditions when using Cleiry. Should this policy change in the future, we will notify users accordingly and provide details of any third-party terms that may apply.

13. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or any aspect of Cleiry, we encourage you to reach out to us. You can contact us via email at [email protected], and we will be happy to assist you with any inquiries you may have. Our goal is to ensure that your experience with Cleiry is positive, and we are here to support you at every step of the way.