Privacy Policy

Effective Date: October 9, 2024

At Cleiry, accessible via https://cleiry.com, we are dedicated to protecting your privacy and ensuring that your personal information is handled with care and security. This Privacy Policy outlines the types of data we collect, how we use and protect your data, and your rights regarding your personal information. We value transparency, and our goal is to help you understand the steps we take to ensure your data is treated responsibly.

1. Information We Collect

When you interact with Cleiry, we collect certain personal information to provide and enhance our services. This data collection occurs in a variety of ways, including when you sign up for an account, interact with our chatbot, or use our platform. Specifically, we collect your name and email address at the time of registration. This information allows us to create an account for you, enabling personalized and continuous interactions with Cleiry. Additionally, as you engage with our chatbot, we collect and store your chat history. This feature is essential for maintaining the context of your conversations, allowing you to return at any time and continue the interaction seamlessly. Rest assured, your chat history remains anonymous unless you choose to share personally identifying details during the conversation.

We also employ cookies to enhance the functionality of our platform. Cookies are small data files stored on your device that help us manage login sessions and store the unique thread ID associated with your conversation. These cookies ensure that your session remains active and allow for uninterrupted service. However, unlike other platforms, we do not use cookies for tracking or analytics purposes. Our focus is solely on improving your user experience without compromising your privacy.

2. How We Use Your Information

The data we collect serves specific purposes that are directly tied to the delivery of our services and improving your experience with Cleiry. Your chat history, for instance, is used to maintain the flow and continuity of conversations, enabling the chatbot to recall prior interactions and provide more relevant responses. This ensures that you do not have to start over each time you engage with Cleiry. In addition, the information you provide during conversations, such as any details or preferences, helps Cleiry offer more personalized and tailored responses to your queries.

We also use cookies to manage user login sessions effectively. By doing so, we ensure that your experience on the platform is smooth and efficient, with minimal disruptions. It’s important to note that Cleiry does not engage in the practice of sharing, selling, or disclosing your personal data to third parties. All the information we collect is used exclusively for the purposes outlined in this policy, and we take strict measures to anonymize or pseudonymize your data unless you explicitly disclose your identity during the conversation.

3. Data Storage and Security

We take the security of your personal data seriously and have implemented comprehensive measures to ensure it is protected at all times. The data we collect is securely stored in Azure databases located in the United States. These databases are protected using a range of security measures, including encryption protocols that ensure your data is safeguarded both during storage and transmission. This means that whether your data is being processed or simply stored, it remains secure from unauthorized access or potential breaches.

In addition to encryption, Cleiry employs strict access control mechanisms. Only authorized personnel who have the necessary clearance and responsibility for maintaining the platform have access to your data. This ensures that your information is not exposed to unnecessary risks. We retain your personal data for as long as you maintain an account with Cleiry. If, at any point, you decide to delete your account, we will promptly remove your data from our systems. This allows you full control over the lifespan of your personal information within our platform.

4. Your Rights

As a user of Cleiry, you have full rights and control over your personal information. If you wish to access or correct any of your data, you can easily do so by logging into your account and making the necessary updates in your profile settings. Additionally, if you decide that you no longer want to use Cleiry, you have the right to delete your account, along with all associated data. By following the account deletion process, you can remove all traces of your personal information from our systems.

If you prefer not to have your data collected in the first place, you are free to opt out by choosing not to use Cleiry’s services. For users who are already signed up, you also have the option to delete your chat history or deactivate your account at any time, thereby ceasing all further data collection. These rights are designed to ensure that you remain in control of your personal data throughout your use of the platform.

Cleiry is committed to complying with all relevant legal and regulatory standards when it comes to data protection. Specifically, we adhere to the HIPAA standards to ensure the protection of any sensitive or personal health-related data. This level of compliance reflects our commitment to maintaining the highest possible standards of data privacy and security. While Cleiry operates out of Singapore, our servers are based in the United States, and we take every necessary step to comply with the applicable privacy regulations in the regions where we operate. This ensures that your personal information is handled in accordance with the best practices and legal requirements of the industry.

6. Third-Party Services

It is important to note that Cleiry does not rely on third-party services, APIs, or external tools that would collect or process your personal information. By keeping the platform self-contained, we ensure that your data is never shared or exposed to external entities. This approach reinforces our commitment to data privacy and ensures that your information remains solely within the confines of Cleiry’s systems.

7. Minors

Cleiry is not intended for use by individuals under the age of 13, or in certain jurisdictions, under the age of 16. We do not knowingly collect personal data from minors. If you are a parent or guardian and suspect that your child has provided personal information to Cleiry, we encourage you to contact us immediately. Upon receiving such notification, we will take swift action to delete the child’s information from our systems, ensuring compliance with legal requirements and protecting the privacy of minors.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, and any changes will be reflected on our website at https://cleiry.com. We encourage users to review this policy periodically to stay informed about how we are managing their data and protecting their privacy. By continuing to use Cleiry after any updates, you are acknowledging and agreeing to the revised policy.

9. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or any aspect of how your personal information is handled, please do not hesitate to contact us. We are committed to addressing any inquiries you may have. You can reach us by email at [email protected], and we will be more than happy to assist you with any concerns related to your privacy or the security of your data.